Intelligent, Enterprise-class mass notification system.
When a crisis situation arises, quick, reliable and secure communications is a must. With ERMS Messenger, organizations have the ability to reach an extensive network of people - employees, partners, customers, vendors, media outlets and government constituents - virtually any business community or individual critical to your operations. Everyday emergency notifications are initiated via web, phone or PDA and can be delivered to any communication device, including, wired and wireless phone, PDA, email, pager, SMS and fax. From critical emergency situations through to automation of day to day business processes, an enterprise-class notification solution can be beneficial to your entire organization.
ERMS Messenger can help your organization:
- Quickly reach hundreds and thousands of contacts.
- Establish and maintain contact with key stakeholders.
- Improve the speed, efficiency and ease of communication.
- Save time and money through modernization of inefficient and resource-intensive processes.
- Reduce risk and exposure during emergency situations.
- Proactively manage communications in emergency situations.
- Effectively manage and resolve day to day operational emergencies such as power outages, transportation delays and facilities issues.
- Address regulatory, corporate governance and safety requirements.
ERMS Messenger Notification System Features:
Multi-channel Communications
Notifications can be delivered to any communication device, including wired and wireless phone, PDA, email, pager, SMS and fax.
Secure PIN Authentication
Agents are able to make PIN authentication a requirement when secure message delivery is required.
Notification acknowledgement.
Recipients are able to confirm receipt of a notification via speech recognition, phone keypad, web, email link, and PDA.
"First to respond" Option
The 'First to respond' option allows an agent to notify all selected stakeholders in contact sequence, from the top until one responds. This option might be used when calling in additional workers to meet demand or when an agent needs to assign resources to an emergency situation.
Initiate notifications via web, phone or PDA
By utilizing the ERMS "Quick Links" feature, an agent can initiate a message to a group of stakeholders over a phone connection with minimal effort.
Integration with GIS Mapper
Pinpoint impacted sites and facilities on a map and issue an emergency notification to employees, citizens or other stakeholders in the affected area.