By adding ERMS Hotline to your emergency notification service, you can provide employees and key stakeholders with a central location where they can retrieve the most current information.
Hotline can serve many different purposes depending on the goals of the company, organization or department. Imagine for a moment that your company has a public relations crisis on its hands. You are undergoing a massive product recall and it is necessary to keep media stakeholders and your customers informed of the latest developments. You do this by updating your Hotline message on an hourly basis with the most recent information which the press and customers can easily access. The difference between proactively managing communications while in crisis versus "hiding" means that your company is praised for its handling of a very sensitive situation rather than criticized.
ERMS Hotline can help your organization:
- Provide real-time status updates to employees on site closures and emergency situations.
- Proactively manage through a public relations crisis.
- Improve customer loyalty through proactive communications.
- Reduce costs by offloading communication from expensive live attendants.
- Provide a single point of control where global and/or regional messages can be accessed.
Hotline Features:
Global, regional and site-specific Hotlines
Depending on the needs of your organization, multiple hotlines can be set up for different sites and interest groups within your business.
Multiple language support
Message can be entered and delivered in both English and French.
Supports both Text to Speech and Voice Messages
Agents with the appropriate security privileges can record an audio message or enter a text message via secure Internet access.
Messages are served up based on the stakeholders role within the company
When stakeholders call into the Hotline, they are immediately cross-referenced in the organizational database and served up the correct message based on their role/assignment with the organization (i.e. based on work location, group membership etc.)