Energy and utilities companies face significant challenges which can have a big impact on the public, the environment and business operations. Unexpected service interruptions such as outages and blackouts, environmental concerns and heightened security requirements dictate the need for extensive crisis management and communications tools.
ERMS - in partnership with leading telephony providers such as Bell Canada - delivers enterprise class notification and emergency management solutions. Delivered as an on-demand, web-based subscription service, the solution supports all commonly used communications devices, is easy to deploy and will provide immediate benefits to your organization.
Energy and Utilities Applications:
Geographically Targeted Public Safety Alerts
Locate and target communities and regions by pinpointing impacted areas on a map, then quickly execute a communication to affected community members. Applications can include any number alerts, such as:
- Service disruptions
- Water contamination alerts
- Environmental alerts
Crisis Communications & Management
Coordinate and mobilize the appropriate officials, emergency response teams and first responders, leveraging pre-defined situational templates. Organize and track each situation via detailed logging and reporting, maintaining a clear audit trail and unambiguous record of action.
Public Relations
Proactively provide updates to customers and key media outlets on the status of an incident or emergency via inbound hotlines and through outbound notifications.
Employee Mobilization
Utilize "first to respond" or quota options to assign resources to meet emergency demand or to allocate and coordinate workers to meet day to day operational challenges.
Inbound Employee & Public Hotlines
Allow employees, media or public stakeholders to access real-time alerts and updates via inbound phone hotlines.