Why make them wait? Give stakeholders the ability to proactively retrieve up-to-date information.
Advantage HotLine provides stakeholders the ability to proactively retrieve current information, messaging, or instructions via phone or browser. This bulletin-like module is terrific at providing real-time information or status for events of all kinds such as:
- Site closure updates and back-to-work instructions to stakeholders
- Proactively managing a public relations crisis
- IT disaster recovery instructions.
HotLine enables organizations to reduce costs by offloading communication from expensive live attendants while providing a single point of access to approved global and/or regional messages.
Global, regional and site-specific HotLines
Set multiple hotlines for different sites and interest groups within your business so it’s easy for stakeholders to get the right information at the right time.
Supports both Text-to-Speech and Voice Messages
Agents with the appropriate security privileges can record an audio message or enter a text message via secure Internet access.
Role-based HotLine message retrieval
You choose what message your stakeholder can receive. When stakeholders access HotLine the system cross-references in the organizational database and provided the correct message based on their role and/or assignment with the organization.
Be as granular and precise as you need to, filter stakeholder message retrieval by:
- work location / building
- building floor
- department
- group / teams
- and much more
